Personalizing Marketplace Policies with Competing Objectives and Constrained Experiments: Evidence from a Job Marketplace

arXiv:2606.30932v1 Announce Type: new Abstract: Two-sided marketplaces connect distinct user groups whose interests often conflict -- improving outcomes on one side could degrade the other side's experience. To address this challenge, we deploy an integrated framework for personalizing free-value thresholds -- a policy governing the scope of complimentary services for job listings -- across a two-sided job marketplace connecting millions of employers and job seekers. Our personalized policy deli...